UK based - Danish Customer Service Administrator

Ref: 16003385
Standard posted 3 weeks ago

Job roles

DANISH SPEAKING - CUSTOMER SERVICE ADMINISTRATOR
BASED IN STOKE on TRENT
We have an exciting opportunity within our newly established Customer Service team for our Nordic customers for a Danish speaker.
The Position
The Customer Service Centre is the hub of commercial activities in Stoke-on-Trent. The Customer Service Administrator role will involve working as part of a customer focussed team, dealing with internal and external customers. You will have excellent communication skills and the commercial awareness to answer customer queries. Comprehensive training will be given including in-depth Product and System training and customer care.
The training and the experience provided will offer you an excellent platform to start your career with Michelin.
The main activities include;
- Providing a link and sales support to all customers (internal & external)
- Help maximise profitability and sales with customers across all Michelin products and services.
- Fulfil commercial objectives through sales activity and order taking
- Provide customers with commercial and technical services
- Provide quality assured customer service
- Customer liaison (internal & external)
Michelin - Moving Forward Together:
With over 120 years of dynamic growth, Michelin is recognised as a leading global innovator in mobility and the top selling tyre brand worldwide. Michelin designs, manufactures, and sells tyres for every type of vehicle.
At Michelin you have the opportunity to let your talents and interests guide your career. By joining the Michelin team, your career opportunities for the future can be varied, they are only limited by your imagination. Michelin knows this philosophy is a better way forward for you, your career and for the Company.
Join Michelin and start your career moving forward!
If you are applying with Michelin for the first time, our application process will take approximately 15 minutes and your details may be forwarded to our recruitment partner.
Thank you for your interest in Michelin
Michelin is an Equal Opportunity Employer

Skills required

Qualification
Degree (or equivalent) in a business related subject (Business Admin, Marketing etc..)
Applicants must:
- be fluent in Danish and preferably with an advanced working knowledge in Norwegian
- be fluent in English
- be self confident,
- be able to communicate in the above languages effectively,
- have potential to move within the company structure,
- be self-motivated and willing to learn,
- be able to resolve consumer complaints whilst remaining calm and professional,
- have the ability to work independently and also work effectively within a team,
- be decisive and display commitment to the brand,
- possess effective interpersonal skills at all levels - both via telephone and face to face,
- possess personal organisational skills, including ability to prioritise and work to deadlines,
- have a thorough approach to work and good attention to detail.
  • Fair compensation
  • A pleasant working environment
  • Dedicated career managers
  • An individualised training program
  • High-quality management
  • 4,000

    people trained every day

  • 71%

    of employees find their work stimulating

  • 1,300

    committed trainers

  • 400

    career managers

  • 120

    nationalities represented

  • 7,17

    million training hours in 2013

  • 250

    internships per year

  • 94%

    of employees received training in 2013

  • 700

    reference jobs